How does the drop-in request board work?
We will create a Trello board for you to manage all of your requests. You'll be able to add as many requests to the board as you want, and we will knock them off one at a time.
How many designs will we receive in one month?
Since the max turnaround time is 48hours and we often deliver every day, you can expect at LEAST a dozen requests to be completed every month and as many as 20. We don't work on weekends.
Some bigger items like a home page design has multiple elements in it that all need to be designed in harmony and may take longer than 48hrs.
Is there a limit to the number of requests I can add?
Nope, you’re free to add as many requests to the list any time.
How long will I wait for a design to be delivered?
We will usually deliver a design every day, but never more that 48hrs.
Be advised, some bigger items like a home page design has multiple elements in it that all need to be designed in harmony and may take longer than 48hrs.
What if don't like the designs you make?
We will do as many revisions as you need to be satisfied. Each revision will fall within the turnaround time in the subscription
What does “delight guaranteed” mean?
Oh, you noticed that? Yeah, well while we do not offer any kind of money-back guarantee, we do guarantee we will do our very best and we often go above and beyond when it comes to serving our clients. You will be delighted by our level of service.
What file format will my designs be in?
Most designs are done in Figma and can be exported in the following formats: PNG, SVG, PDF, JPG.
Some other items will be designed in Adobe Illustrator and made print-ready for the job as EPS or PDF files.
Isn’t this just a retainer?
You can think of it that way, but we actually have no desire to keep billing a client, even if they’re getting no work from us. If you find you’re not using the subscription, we’ll encourage you to cancel it.
Why shouldn’t I just hire someone full-time?
That may make perfect sense for your business. If so we encourage you to do that.
That said, here are some cons of hiring a full-time production designer: They’re becoming more expensive to hire all the time. They are fully burdened and will receive benefits. Often, if you hire someone and they aren’t producing what you need, replacing them can be a hassle and expensive in time and money.
Can sign up for just one month?
Yep, and we encourage you to try us out. If you don’t like what you get, then it’s a low-risk proposition. But we also know you’ll become addicted to quality work for a fair price.
Do you do web development as well as design?
Yes, it's part of our upgraded subscription
